It’s over 3 years now since this EAS disaster began. EAS have still not sorted the problem with the rendering. We made a formal claim, under the guarantee, in April 2015, asking them to get on with the job (they had already accepted that there was a problem). We’re still waiting. Time and again we contacted EAS and were told someone would be getting in touch to sort out the work. Time and again we heard nothing.

The managing director himself took charge of the problem. The EAS sub-contractor who was supposed to do the work (the same one who was responsible for the problem in the first place!) contacted us in early spring 2016 to say he’d be in touch. And that was all we heard until we had to contact EAS yet again to come and sort out a problem with the door. Only at that point did EAS bother to enquire whether or not the rendering had been sorted.

So, once more we had a text from the sub-contractor saying he’d be in touch. And then nothing until August 5th–a Friday. Please could he come and sort out the rendering on the following Tuesday (ie providing 2 working days notice!!). Not surprisingly, given the time of the year, we were going to be away that week–and not surprisingly, we weren’t willing to have the work carried out whilst we were away.

So he said he’d be in touch, and –you’ve guessed it–we’re still waiting!! We’ll be making our own arrangements to get the problem sorted by a competent contractor–and then we’ll be off to court to get the money back (unless, of course, EAS agree to pay the bill). I’ll keep you posted!!!

On the plus side, though, when we had a problem with a door not opening properly (only 2 years after it has been fitted and after very limited use) someone did come out pretty quickly, and 4 months later it still works!

So you decide how much trust you can place in the EAS guarantee.