If you’ve read through this sorry tale, you’d be forgiven for thinking I was exaggerating or telling the odd fib. EAS’ poor workmanship caused the bay to crack off in the very first place. Once a firm has got something as badly wrong as this, you might think they’d be keen to fix it fast and fix it well. So you might expect the firm (or at least a firm which cared about its reputation and its customers) to do some, or all, of these things:

• Come up very promptly with a plan to fix the problem–a plan that was actually fit for purpose (and not just screwing steel plates across the cracks).
• Cooperate with the customer, when he was concerned enough to call in his own  engineer (perhaps, by actually sending the info that the engineer requested, so that he could check if the proposed repair was up to the job).
• Make sure the customer wasn’t out of pocket, by paying for all the redecoration and clean up that was needed after the entire bay had to be knocked out and re-built. And, of course, paying for the the engineer’s costs. You’d think a firm might even consider discounting the bill a bit, to make up for the hassle and stress
• Bother to  check and see if the work that their sub-contractors had done was actually up to standard (bearing in mind that EAS hadn’t bothered to check the job in the first place–remember,  we spotted the cracks–not their employees, who obviouslyb hadn’t bothered to check!!!)
• Make sure that the job was done promptly–and wasn’t still dragging on after 3 years
• Keep its promises (of people getting in touch) and follow things up to make sure they’d actually happened
• Reply to emails and phone calls in a reasonable time

You might expect all those things–but you wouldn’t get any of them from EAS, based on our experience.

And NO–none of it is made up. We’ve kept all the emails, letters and recordings of meetings and phone calls–and that’s quite a fat file we’ve got. We’ve also given EAS a chance to look through everything on the website and offer any corrections to errors of fact. Guess what? We haven’t heard a thing from them.

EAS–always digging the hole deeper!