As of August 31st 2017 EAS appeared to have gone into into administration–or gone bust, as most people would put it. That’s what it said on the website and that’s what the Leicester Mercury reported.  The Directors of the company even said thanks to their old customers on the company website.

You’ll be as surprised as I was, that there wasn’t a single word of apology to all those many customers the company had let down–you know, the ones with installations that weren’t fit for purpose, the ones with structural damage to their home, the ones with half completed or faulty work, the ones with warranty work still outstanding. Not a mention.

If you want to find out more about the company’s failure,  you can check out a document titled ‘Statement of Adminstrator’s Proposal’, on the government’s Companies House website. It’s a PDF (all 73 pages of it) dated 15th September 2017, but you just need to scroll down to Page 20. It’s just a paragraph or two–but it’s clear that my experiences of EAS weren’t just a one-off. You can find see some key quotes from the report by going to the page What do other EAS customers think? What did the adminstrator think? or you can see the whole document by clicking here. 

But then……..EAS back from beyond the grave?  No more than a few days later, I spotted an EAS van out and about  with EAS guys wearing EAS logos, fitting a window. And this is what they said: Energy and Security, the limited company  that traded as EAS had gone bust, but EAS was continuing. Interesting? Surprising? Bizaare? Why keep the name of an outfit with such a rubbish reputation? EAS was back! But this time as EAS LTD.

So was it a case of new name–but carry on the same?  The name of the owner (at Companies house) had changed, for sure.  Just one little BUT. Whatever was the old owner doing parking his nice fancy car outside the EAS premises? Not just the once or twice–it was spotted outside, on and off, right upto the end of February 2018.  Maybe he’s been teaching the new owner everything he knows about quality control–or perhaps sharing all his experience of customer relations. Anyway, the new outfit proclaimed very publicly that it was  under new management. It even handed out a flyer stressing that the new firm has absolutely nothing to do with the old owner. Nothing whatsoever. Nada. Rien. Nichts. Let’s be completely and absolutely clear. So, just visiting or doing a spot of local shopping or……..who knows?

It looked pretty much like the old outfit to me–the name, the offices, the vans. You would have hoped that the business practices and workmanship were different.

Maybe they were–maybe they weren’t, but a mere 12 months down the road the new outfit has stopped trading too. EAS has died a second time!!  No explanation offered in the notice on the showroom window or on the website, just a contact number for a firm that deals with insolvencies. Is this it for EAS–or will the zombie double glazing company rise from the dead yet again?!